Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at kalaearlylearninglibrary@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at kalaearlylearninglibrary@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at kalaearlylearninglibrary@gmail.com.

Digital Guides & Bundles
Because digital guides and guide bundles are delivered instantly and are accessible immediately after purchase, all digital product sales are final and we’re unable to offer refunds once a download link has been issued or accessed. If you experience a technical problem accessing or downloading a guide you purchased, contact us and we’ll make it right, either by resolving the access issue or issuing a refund.
Physical Products
For Nureli Living merchandise purchased directly through this site, we accept returns of unused, unworn items in their original condition within 30 days of delivery. Contact us to start a return. Because these items are made to order, we’re unable to accept returns for reasons other than a defect or fulfillment error.
For children’s books purchased through an Amazon link, your purchase is made directly with Amazon and is subject to Amazon’s own return and refund policies rather than ours.
Damaged or Incorrect Items
If an item you ordered arrives damaged or isn’t what you ordered, contact us with photos of the issue and we’ll arrange a replacement or refund.